We recognise that without you, our client, we would not be in business. This thinking drives our Client Experience Programme through which we actively listen and respond to your feedback.
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This programme ensures that every day, managers and staff within the business hear directly from our clients. Helping them to understand what matters most and how our service makes you feel.
Every piece of feedback is read by managers at a local and national level. We respond, using your feedback to improve the business for you.
We don’t pay lip service to your feedback. This is not a research activity, or a creatively disguised sales initiative. This programme genuinely shapes the way we do business every day.
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