Bluefin wins customer service award

We have recently been awarded the ‘Investor in Customers’ (IIC)two star award after a survey of over 25,000 clients and staff.

The award recognises organisations that put the customer atthe heart of their business as the main driver for their processes andinnovations.

Stuart Reid, Chief Executive of Bluefin, commented: “We aredelighted to achieve this award and the results make interesting reading. Thereare repeated references to service, knowledge, professionalism, localrelationships and communication as the reasons behind customer loyalty. Thesurvey recognises our strengths in these area whilst identifying a number ofareas where we can do better.”

In January, Bluefin was also awarded ‘Chartered InsuranceBrokers’ status by the Chartered Insurance Institute